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Check your inbox
Once you've submitted your answers, we'll get in contact to finalise the details and send you a quote and contract.
We work with multiple clients at any given time, so manage all our projects by email to avoid confusion. We always recommend emails instead of phone calls because we don't want to double-handle, lose, or misinterpret your communication.
We'll need your full trust
Please trust in our professional opinion even if you know a bit about design or websites. Development and design is more complicated than putting bits and pieces where you want them to go, and we don't do design by committee.
We use WordPress and a curated selection of plug-ins, templates and themes. If you want us to use something specific it's worth asking, just don't be offended if we don't agree to it.
Working efficiently keeps our prices low
Once you've accepted your quote and given us all the images, text and documents for your site, we'll design ONE concept based off our interpretation of your answers. If you would like more ideas to start with, no problem! Just let us know before you accept your quote and we'll add on the cost.
You'll have TWO opportunities to make changes to that concept. You can also change or add pages, functions and features, but we'll have to quote that separately.
If you'd like to have a chat or meeting with us to discuss your project, we' re happy to organise a mutually convenient time charged at our standard hourly fee.
Please don’t attempt to negotiate or complain about our prices. We charge accordingly for our services, time and expertise and bartering for a lower price not only waste’s everyone’s time, it also reduces our productivity.
You can change your mind at any time
If you don't like what we've done, or want to go in a different direction, that's not a problem. You'll just have to pay for the work we've done before getting a new quote.
At any time, we may ask for a deposit or part payments before continuing work on your site.
If we part ways before your website is finished we'll ask for a fee for the work we've done so far. However, the development and design remain our intellectual property, so won't be made available to you.
Inspiration not imitation
You’re welcome to point out other websites that inspire you. We’ll take them into consideration but may not include them in our design process. We also don’t copy features, elements, text, images, layouts and functions from other websites. It’s just lazy, unprofessional and infringes copyright.
Similarly, please don’t ask us to fix up, copy or alter a website or logo that you’ve had made by another designer. It's best to go back to them, or start from scratch with us. That being said, we’re happy to work alongside your creative team including marketing agencies, logo designers, graphic artists and photographers.